Return and refund

Thank you for your purchase. We hope you are happy with your purchase. However, if for any reason you are not satisfied with your purchase, you can return it to us. See below for more information about our return policy.

RETURNS

To be eligible for a refund, you must return the product within 14 calendar days of purchase. The product must be in the same condition in which you received it and must not be damaged in any way.

RETURN PROCEDURE

To return an item, please contact Customer Service for a return address. Once you have received the address, securely package the item in its original packaging and [enclose your receipt].

Return shipping is free in some cases. If you return an item and the reason for the return is not due to an error by fitcasepro.com, the return shipping cost will be deducted from your refund.

Note:

If the return is caused by the consumer, the consumer should be responsible for the shipping fees. The specific fee should be based on the express company you choose.
If the goods received are damaged or incorrect due to our reasons, and the consumer is not required to bear the shipping fees for this reason, the consumer is not required to bear the shipping fees for this reason.

REFUNDS

After we receive your return and inspect the condition of your item, we will process your return or exchange. Please allow at least 14 days from the date you receive your item to process your return or exchange. Depending on the credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement. We will notify you via email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

Perishable items
Underwear
Gift cards
Custom-made items
Digital products

For defective or damaged products, please contact us using the contact information below to arrange a refund or exchange.

QUESTIONS

If you still have questions or concerns, please contact us at our Support Center.

Order Cancellation

You can cancel your order up to 1 day after the order date, and we will process your order within 3 days. If the item has already been shipped, the order cannot be canceled.

Return Address
No. 1911, Kechuangzhigu, Zhengxiang District, Hengyang City, Hunan Province

Return Instructions
The package must include the order number and the reason for the return.